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Terms & Conditions

Terms of Service (TOS)

Customer agrees when using, or accessing PrenHost.Com services that the terms and conditions of this policy will be met:

The user agrees to use the service in a manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all Applicable Laws including, but not limited to Local, State or Federal Laws, reserves the right to cooperate with all or any law enforcement agencies.

User agrees to follow the Acceptable Use Policy of any network user connects to, including PrenHost.Com system.

Neither nor its Information Providers are responsible for any damages arising from User’s use of or by User’s inability to use service.

User hereby agrees that any material submitted for publication on through user’s account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libelous. User’s may not host any hardcore adult content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on

The following violations of “netiquette” are grounds for immediate suspension of service pending investigation by and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.

Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles that are off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).

Sending unsolicited mass e-mailings (i.e., to more than 25 users) which provoke complaints from the recipients.

Engaging in either of the above from a provider other than and using an account on as a mail drop for responses, or advertising a web site hosted at

Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by

Impersonating another user or otherwise falsifying one’s user name in e-mail, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous re-mailer services.) PrenHost.Com prohibits IRC and associated programs, including psybnc, “bots”, etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.

Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by


Payment Issues

All service renewal bills are generated according to the dates they were first activated on. As per the System settings, The service will be suspended on the 5th day from the due date and terminated on 8th day from the due date.A late Fee of 1$ Will be added to your invoice in case if you didn’t make the payment before the Suspension. The late fee should be paid by you to get your service re-activated.


Shared/Reseller/Master  Reseller Hosting Policies


Shared Hosting Packages You are not allowed to use the hosting for Backup Storage,File Hosting/File Sharing/Image Hosting,You are not allowed to Store any Personal Zip files or backup of your files as an Zip in the server.The hosting should contains only the Files used by the Website scripts.

In Shared/Reseller/Master Environment You are not allowed to Keep Mails more than 2 GB of space per cPanel.If you need space for Email You can upgrade your account to Email Hosting Plans GSuite or VPS

Reseller/Master Reseller clients of Pren Host are responsible for supporting their clients & they are responsible for their client Data’s hosted under them, We Pren Host does not offer any compensation for any type of losses that happen to them/their clients.Pren Host does offer only limited support for Resellers Clients. If a Reseller’s client contacts us, we reserve the right to place the client account on hold until the Reseller can assume their responsibility for their client. All support requests must be made by the Reseller on their client’s behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients.Pren Host will hold any reseller responsible for any of their clients actions that violate the law or Pren Host Terms of Service / FUP Policies / .If any Reseller account involved in doing Resource abuse or Unacceptable content abuse’s Pren Host has rights to block the total Reseller since the accounts should maintain under the fair usage policy.Reseller’s are responsible for their clients how the accounts are being hosted.Reseller/Master Account main domain/account will be hosted under your WHM Only as your ownership so termination of the main Domain/cPanel User account will terminate all the accounts under your Reseller/Master On such type of termination by the Reseller/Master You are responsible for any type of Data/Website/Any type of losses happen during the termination.We Pren Host does not offer any compensation for it

Providing Free hosting is not allowed for any Reseller’s/Master Reseller’s.If provided the account will be suspended and no refunds will be given. We will be terminating all the accounts under the WHM.

Shared Hosting,Reseller Hosting,Master Reseller & Reseller Hosting Plans Customers should run their/their clients Websites As per the Policies Defined.All your sites will be hosted in Shared Environment so every cPanel you are hosted will have only limited Resource Allocated.We have rights to suspend/terminate the cPanel/Account in question with/without Notice which is involved in Resource Abuses like CPU,RAM,MYSQL,IO,IOPS,EP

As its an Shared Environment Other Websites/Reseller’s Clients websites will also be hosted on the server so if any domains/account Violating the FUP/TOS/CPU Resources We will Suspend/Block the HTTP Access of the site in question with/without notice to stablize the Server

You can able to host only average Traffic Websites in a shared Environment in shared environment.incase of any High Traffic sites you should consider hiring an VPS/Dedicated Servers as per your website requirement.

Cancellation & Refunds

Pren Host reserves the right to cancel, suspend, terminate or otherwise restrict access to the account at any time with or without notice in case of any FUP/TOS/AUP Violations. Misbehavior with our Support Staff Over any Medium like Telegram, Livechat, Support tickets or any other communication like talking abusive words/bad words will Result in Service Suspension/Termination/Cancellation & Account closure.No Refund will be Offered. Customers need to Pay a Penalty to get their Data’S Backup if needed. For Refund , in Shared Hosting Client Get 15 days Refund or Money Back, For Reseller / Master Reseller Have 7 Days Money Back Grantee, No refunds are provided for VPS or Dedicated servers under any circumstances. No refunds are provided for  Domain Cancelation,
Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 Days money-back guarantee.