Please find below the revised text:

This is Pren Host’s privacy policy. It explains how we collect, use, maintain, and disclose the information we gather from our Website visitors and customers. Our Privacy Policy is integral to our contracts and incorporated into our TOS and any other user agreement.

The information we collect

Our web server collects basic user information, such as ISP domain, visit time, and page visits. This data is not personally identifiable unless necessary to prevent fraud or abuse.

We require the following information from customers when they order our service:

Commonly used contact information includes physical and email addresses and phone numbers. Additionally, online accounts may require usernames and passwords, and payment information may include credit card details.

How we use information

Pren Host collects personally identifiable information through its Website to contact users about its products and services, including those offered by its trusted affiliates, independent contractors, and business partners. This information may also enhance customers’ experience with Pren Host and its partners. Additionally, Pren Host may use this information for research purposes to evaluate the effectiveness of its Website, marketing, advertising, and sales efforts, and to offer customers information about products that may be of interest to them or to provide them with system information or details about new or upgraded products.

At Pren Host, we consider the privacy and security of our customer’s personal and account information to be one of our top priorities. We want to assure you that we do not share your information with anyone unless there is a valid reason to believe that disclosing such information is necessary to identify, contact, or take Legal action may be taken against someone who is causing harm or interfering with the rights or property of Pren Host, Our customers, or others. However, We may be required to disclose information to regulatory authorities and law enforcement officials by applicable laws or when we believe the law mandates such disclosure. This information helps you understand our commitment to safeguarding your personal and account information.

Refund policy

You can receive a full refund for your shared hosting plan if you cancel within the first 30 days:

  1. If you need help with our server.
  2. If a feature we discussed in the package specification must be included.
  3. If you are experiencing any other server error that we cannot resolve.

If you have subscribed to our shared hosting service and decide to cancel it within 30 days, you are entitled to receive a full refund. Please note that some add-on products, like domains, are not covered under the money-back guarantee due to their unique costs. If you cancel your subscription within 30 days of receiving a free domain, a non-refundable domain name registration fee will be deducted from your refund by Pren Host.

Please note that if you cancel your shared or reseller hosting plan with Pren Host after 30 days, you will not be eligible for a refund. Additionally, please be aware that we do not allow changes of mind within the first 30 days of service. For our monthly services like Promotion Offer and VPS/Dedicated servers, we do not offer partial or full refunds. We hope this information is helpful. 

Domain management

Details of the Pren Host Services you purchased are listed in Appendix A of this Agreement, including features, prices, and other characteristics. Pren Host regularly reviews the features, costs, and other aspects of the Services. Pren Host reserves the right to change the features and rates offered at any time, and is not obligated to inform you of these changes. If you accept any new features or services, they will be added to this Agreement once you start using them or offering them to your customers. The prices displayed on our website are accurate as of the Effective Date, but do not include the prices of any third-party services or Pren Host services that are not listed on the website.

Changes to our privacy policy

We may update our Privacy Policy from time to time. Any changes made will be posted on this page so our customers are always informed about the information we collect, how we use it, and when we share it. Please do not hesitate to contact us if you feel we are not following our privacy policies when handling your information. If we have violated our privacy policy for any reason, we will rectify the issue as soon as you inform us.