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Refund Policy

30-Day Money-Back Guarantee Policy

Eligible Services:
Our 30-day money-back guarantee is applicable only to shared hosting plans, including:

  • Singapore Shared Hosting

  • BDIX Shared Hosting

  • WordPress Hosting

  • Turbo Hosting

  • Reseller Hosting (BDIX & USA)

Refund Conditions:

  • You can request a full refund within 30 days if you are dissatisfied with our web hosting services for any reason.

  • To initiate the refund process, please send a cancellation request via email or through a support ticket. Be sure to include a brief explanation of your reason for cancellation.

Refund Processing:

  • Refund requests may take 7-10 days to process after submission.

Exclusions:
Refunds are not available for the following services:

  • Cheap Shared Hosting

  • Dedicated Servers

  • Domain Names

  • All VPS Services

  • Managed VPS Services

  • Windows RDP

  • Managed Dedicated Servers

  • Licenses

Special Terms for BDIX VPS Hosting:

  • For BDIX VPS, a refund is only available if you request cancellation within 12 hours of service activation.

Conditions and Limitations

Refund Eligibility:

  • The 30-day money-back guarantee applies only to Web Hosting services.

  • Domain registrations, renewals, transfers, SSL certificates, VPS, dedicated servers, licenses, promotional offers, and processing fees are non-refundable.

Cancellation Policy:

  • Once a cancellation request is processed, your account will be suspended immediately and deleted within 10 days.

Excessive Resource Usage:

  • Refunds will not be issued for accounts suspended or terminated due to excessive resource usage.

Overage Charges:

  • If your account exceeds its resource limits, overage fees will be applied, and refunds will not be issued for any related charges.

Service Upgrades:

  • If you upgrade your service, the prorated difference will be calculated based on your existing billing cycle. No refunds will be issued for upgrades.

Support and Resolutions

Support Availability:

  • Our support team is available for issues related to web hosting services only.

  • We do not provide support for third-party applications, custom scripts, or coding issues unless specified in a separate agreement.

Resolution Efforts:

  • Before requesting a refund, both parties must make reasonable efforts to resolve any issues. This may include working with our technical support team to address concerns.

Promotional Offers and Discounts

Non-Refundable Promotions:

  • Promotional offers, special discounts, or trial plans are non-refundable and are provided as-is, not covered by our money-back guarantee.

Upgraded Promotional Plans:

  • If you upgrade from a promotional plan, the new plan will follow standard billing policies, and no refunds will be issued for the previous promotional plan.

Policy Amendments

We reserve the right to amend or update these policies, including the 30-day money-back guarantee, at any time. Any changes will be communicated via our website or email notifications. Continued use of our services after such updates indicates acceptance of the revised terms.

Dispute Resolution

Arbitration:

  • In case of a dispute regarding refunds or service issues, you agree to resolve the matter through arbitration, as outlined in our Terms of Service.

Legal Jurisdiction:

  • All disputes are governed by the laws specified in our Terms of Service.

Feedback and Improvement

We value your feedback. Even if you choose to cancel your services, we encourage you to share your thoughts and suggestions to help us improve our offerings and enhance the customer experience.