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Refund Policy

30-Day Money-Back Guarantee

  • Eligibility: Our 30-day money-back guarantee applies exclusively to Web Hosting services.
  • Condition: If you are dissatisfied with our Web Hosting services for any reason within the first 30 days of service, you are eligible for a full refund.
  • Requirement: To initiate a refund, you must request service termination in writing via email or through a support ticket. You must also provide a specific reason for your cancellation to help us understand your decision and improve our services.
  • Exclusions: The guarantee does not cover domain registration, renewals, transfers, SSL certificates, Promotional Offer Plans, or processing fees. These services are non-refundable.
  • Discretion: We reserve the right to determine the validity of your reason for cancellation and whether both parties have taken reasonable steps to address any issues leading to the cancellation request.
  • Refund Processing: After submitting a request for a refund, please note that it may take up to 7-10 days to process the refund.

Payment and Renewal Notices

All services must be paid in advance, and you will receive reminders for renewals via email from 30 to 1 day before the renewal date. Late renewal may result in additional fees.

Accounts Termination and Refunds

Prorated Refunds: If PrenHost fails to provide the agreed-upon services, a prorated refund will be granted for the unused portion of the service.

Violation of Policies: No refunds will be issued if your service is suspended or terminated due to a violation of our policies.

Cancellation Request: Upon request for account cancellation, your account will be immediately suspended from our system and deleted within ten days.

Excessive Use of Resources

We will not provide refunds if your account uses excessive resources, which leads to suspension or termination.

Overage Charges and Service Upgrades

You will receive a notification if your account exceeds its resource limits. Please upgrade or reduce usage to avoid account suspension. No refunds will be provided for suspensions resulting from overage charges.